Cancellation & Refund Policy

Last updated: September 2026

We strive to ensure complete customer satisfaction with every repair and maintenance job. Please review our policies regarding appointment cancellations, advance payments, and service disputes:

1. Appointment Cancellation by Customer

More than 2 hours before the scheduled slot: You may cancel or reschedule your service booking at no charge. Any advance booking fee paid online will be refunded in full.
Within 2 hours of the scheduled slot or after technician dispatch: A nominal technician transit/visitation charge may be deducted from any advance deposit to cover mobilization expenses.
On-site refusal: If the technician arrives at the scheduled location and the customer cancels without prior notice, the standard inspection fee remains payable.

2. Cancellation by Sharma Refrigeration

In rare cases involving extreme weather, technician illness, or logistical delays, we reserve the right to reschedule or cancel a booking.
If an appointment is canceled on our end and cannot be rescheduled to your convenience, 100% of any advance payment will be returned immediately.

3. Spare Parts & Replacement Orders

Specially ordered non-stock spare parts (such as proprietary PCB boards or brand-specific compressor units) cannot be refunded once procured with customer confirmation.
Defective new parts supplied by us will be replaced free of cost within the warranty window specified on the official invoice.

4. Refund Process & Timelines

Approved refunds for online or UPI payments will be initiated to the original payment source within 5 to 7 business days.
For payment discrepancies or refund requests, please email infoac.sharma@gmail.com with your booking ID, invoice copy, and reason for the refund request.